| |
Q: |
Is your company licensed? |
| |
Q: |
Are your prices per car or per person? |
| |
Q: |
How early do I need to book my car? |
| |
Q: |
Can I make a booking on the phone? |
| |
Q: |
I
have completed a booking form will you confirm the booking? |
| |
Q: |
Can
I make a booking if the party consists of more than six passengers? |
| |
Q: |
Will
you meet us at any time of day? |
| |
Q: |
Where
do I meet the driver? |
| |
Q: |
What
will happen if we do not meet the driver? |
| |
Q: |
What
if the flight is delayed or early?. |
| |
Q: |
Do I have to pay any additional costs for waiting? |
| |
Q: |
What
would happen if I were unable to complete airport formalities within
allocate free wating time? |
| |
Q: |
Why
do I have to pay £25 for a meet and greet service for a LWB
Mini Bus at Heathrow and Gatwick? |
| |
Q: |
Can
you guarantee your driver to be at the airport on time? |
| |
Q:
|
Can
I pay by Credit Card? |
| |
Q: |
Do
I need to pay in advance? |
| |
Q: |
Will
my credit card number be secure? |
| |
Q: |
Can
I smoke in the car? |
| |
Q: |
Do
we need to tip the driver? |
| |
Q: |
Can
I cancel my booking? |
| |
Q: |
If
I have paid by credit card and cancel my booking, will I be able to get a
refund? |
| |
Q: |
How
much luggage can I carry? |
| |
Q: |
How
do I query or cancel a booking? |
| |
Q: |
What
do you mean by desired time of pickup? |
| |
|
|
| |
Q: |
Is your company licensed? |
| |
A: |
London Shuttle Service is fully
licensed company and we abide by the regulations laid by the Public
Carriage Office. We come under the authority of (Transport for London)[Top...] |
| |
|
|
| |
Q: |
Are your prices per car
or per person? |
| |
A: |
We charge you per car not per
passenger. Our prices are fixed and there are no hidden charges.
[Top...] |
| |
|
|
| |
Q: |
How early do I need to book my car?
|
| |
A: |
Recommend 24 hours
notice. If you are making a last minute booking it is best to
phone.[Top...]
|
| |
|
|
| |
Q:
|
Can I make a booking
on the phone? |
| |
A: |
Yes you can make a booking on
the phone Please call us on +44(0)2082036003[Top...] |
| |
|
|
| |
Q: |
Can I make a booking if the party
consists of more than six passengers? |
| |
A: |
Yes we can provide you multiple
cars or a larger vehicle.[Top...] |
| |
|
|
| |
Q:
|
Will you meet us at
any time of day? |
| |
A: |
London Shuttle Service provides
a 24hour service. we might levy a extra charge for the christmas
period and unsociable hours.[Top...] |
| |
|
|
| |
Q:
|
How do I meet the driver? |
| |
A: |
Your driver will meet you
the Airport Information Desk. He or she will be holding a board
with London Shuttle Service logo. Your name will be hand written
on this board. If possible we will supply you with the name and
mobile/cell phone number of your driver. The airport information
desk is sign posted with a yellow I sign. [Top...] |
| |
|
|
| |
Q: |
What will happen if
we do not meet the driver? |
| |
A: |
If you are unable to contact the
driver please ring 02082036003, the operator will locate the
driver for you.Please do not leave the airport without informing the LSS[Top...] |
| |
|
|
| |
Q: |
What if the flight is
delayed or early? |
| |
A: |
The driver who is allocated to
pick you up will check the flight status on the day. if you have
made other arrangements the driver will arrive according to those
arrangements.[Top...] |
| |
|
|
| |
Q:
|
I have completed a booking
form will you confirm the booking? |
| |
A: |
Yes we will confirm your booking
within 24 hours of receipt. If you do not receive this confirmation
please contact us as we may not have received your booking. [Top...] |
| |
|
|
| |
Q: |
Do I have to pay any additional
costs for waiting? |
| |
A: |
The driver will arrive
at the airport after the plane has landed you have 40 minutes
free waiting time. If you are delayed and you require the driver
to wait, please contact us as soon as possible so we can instruct
the driver to wait for a further 1 hour, which will cost £20.
If we do not hear from you, the driver will leave the airport.
Please note - if you have any reason to believe that you will
clear airport formalities within 30 minutes of landing, please
advise us so we can make arrangements for you. The first 40 minutes
of waiting is included in the price.[Top...] |
| |
|
|
| |
Q:
|
What would happen if I were unable
to complete airport formalities within the free waiting time? |
| |
A: |
The majority of customers
clear formalities within the free waiting time. Our driver will
leave the airport if you do not contact us. Unfortunately in such
circumstances we have no option but to charge the full fare for
the journey.[Top...] |
| |
|
|
| |
Q:
|
Why do I have to pay
£25 for a meet and greet service for a LWB Mini Bus or Long
Wheel Base Mini Bus at Heathrow and Gatwick? |
| |
A: |
The LWB Mini Bus or Long Wheel Base
Mini Bus is an over sized vehicle and it cannot be parked in the
short term car parks near the terminals. This bus has to be parked
in the long term car park which is a couple of miles from the terminals.The
driver has to use the shuttle bus provided to get to the terminal
and once he has met you has to return to the car park to fetch the
bus. All of this adds about an hour to the waiting time and the
long term car parks charge by the day and not by the hour. The car
parking fee is £15 per day. However if you carry a mobile
phone or use the public phone to ring the driver he or she will
meet you just outside the terminal and no additional charges are
payable. We can provide you with detailed information about where
to meet the driver. [Top...] |
| |
|
|
| |
Q: |
Can you guarantee that your driver
will be at the airport on time? |
| |
A: |
Though our drivers will
make every effort to arrive on time,at times it is difficult to
predict traffic and other situations outside of our control. These instances are very rare 99% of the time we are able to meet your as you enter arrivals hall. In
these circumstances we make every effort to arrange transport through
another company and Where are unable arrange alternative service,
we will refund any advance payment.[Top...] |
| |
|
|
| |
Q: |
Can I pay by credit card? |
| |
A: |
We accept major credit
cards via the website or on arrival. There is a surcharge of
to £10 for all card payments. You can also pay the driver
on arrival in pounds sterling but you will be required to provide
credit card details to secure the booking. No surcharge is applicable
for other forms of payment. [Top...] |
| |
|
|
| |
Q:
|
Do I need to pay in
advance? |
| |
A: |
No you do not need to pay in advance.
Where you elect to pay on arrival we will require card details to
secure the booking.[Top...] |
| |
|
|
| |
Q: |
Will my credit card number be secure? |
| |
A: |
Yes, the credit card
transaction will be processed by STREAMLINE. This will take place
across a secure server and connection. We keep all your card details
in a safe and secure place and are then destroyed after the journey
has been completed. [Top...] |
| |
|
|
| |
Q: |
Can I smoke in the car? |
| |
A: |
You may not smoke in the car. Its against the Law .[Top...]
|
| |
|
|
| |
Q: |
Do we need to tip your driver? |
| |
A: |
Tipping is not compulsory in UK, a tip is offered as a sign of appreciation for good service.[Top...]
|
| |
|
|
| |
Q:
|
Can I cancel my booking? |
| |
A: |
Yes, you can cancel
or postpone a booking. Please see Terms
and Conditions.[Top...] |
| |
|
|
| |
Q:
|
If I have paid by credit card and
cancel my booking and can I get a refund? |
| |
A: |
Yes, you can get a refund
less the cost of the credit card transaction fee. Please see Terms
and Conditions.[Top...] |
| |
|
|
| |
Q:
|
How much luggage can I carry? |
| |
A: |
It is essential that you book a
vehicle capable of carrying your luggage for an efficient transfer
from the port.[Top...]
|
| |
|
|
| |
Q:
|
How do I query or cancel a booking? |
| |
A: |
Contact us through contact us page
[Top...]
|
| |
|
|
| |
Q:
|
What is desired time of pickup? |
| |
A: |
This is to facilitate flexible pickup
arrangements, whenever required. If you are a departing customer
we can suggest a time of pick up. Please note that these are estimates
and journey times may vary dependant on incidents, weather and other
unforseeable reasons. If you are unsure please leave it blank and
we would suggest a pick up time. If you are a arriving customer
give us the flight details and we will check the flight status.
You are welcome to make any arrangement suitable to you. [Top...]
|
